Technical Customer Service Representative

Purpose:

Responsible for providing technical support to Tekscend's customers including technical order review, order processing; ensures timely delivery and provides product problem recognition/resolution. Provides technical information/education for customers and identifies opportunities to improve product quality, delivery, and service. Works closely with Sales, Manufacturing and Finance to provide a comprehensive support structure for customers.

Knowledge/Experience:

• Minimum of seven years technical customer service or comparable photomask experience, preferably within the Semiconductor/Photomask Industry
• General understanding of overall mask making process
• AA degree in related field preferred. Equivalent experience may substitute for degree

Skills:

• Sufficient PC skills; Microsoft Office products
• Strong communication (oral/written) and interpersonal skills
• Strong problem solving/analytical skills
• Strong customer service orientation
• Experience communicating directly with customers
• Teamwork skills
• Organizational skills
• Time management skills

Current Openings for Technical Customer Service Representative Jobs at Tekscend Photomask Round Rock, Inc